Set up your stays and prices

Everything guests can book is set up in “Stays and prices”, which has the tabs “Your place”, “Stays”, “Prices” and “Extras”. Changes save themselves as you make them, and “View booking page” shows you what guests will see.

Adding a stay

A stay is one kind of thing guests book, such as a camping pitch, a bell tent or a cottage.

1. Open the “Stays” tab and press “Add something to book”.
2. Give it a “Name” (up to 60 characters) and a “Description” (up to 500).
3. Under “How many do you have?”, choose “A set number” (up to 1,000, with guests taking any free one), “Each one has its own name” (such as Tent 1 to 4), or “No set number”.
4. Under “Who can stay”, set the most guests in each one.

For named places, “Guests choose which one on your website” lets guests pick. Otherwise Kipdown chooses, and you can move them on the calendar. “Limit the number of people a night” caps the people on a stay, such as 120 on a field.

A cottage is a stay with one place. You can’t link a whole cottage to its rooms yet, so booking the house doesn’t block its rooms.

“Remove” stops guests booking a stay, and keeps bookings already made. You can’t remove a stay with bookings still to come, or bring back one you’ve removed.

Prices

Each stay is charged “Per person, a night” or per stay, a night, with separate weekend prices. Weekends are Friday and Saturday nights and any night before a bank holiday, and that can’t be changed. Bank holidays follow your region, so email hello@kipdown.com if yours is wrong.

Per person, you set “Each adult” and “Each child”, and “Also charge per pitch, a night” adds a pitch fee on top. Per stay, “Charge for extra guests” sets how many guests the price covers and a nightly price for each extra guest, with children counting as guests. “Prices for whole stays (optional)” sets a price for a length of stay, such as £695 for 7 nights, used only when every night is in the same season.

Per-stay prices have no child price. You can’t set children’s ages yet.

Seasons

On the “Prices” tab, press “+ Add a season or event” beside a stay. Give it a “Name” and its “Nights”, then fill in “Prices on these nights”, leaving a box empty to keep the usual price. A season can also have its own rules, such as a shortest stay. “Copy to…” copies it to other stays. Where seasons overlap, the shorter one wins. Guests see the name in their price, such as “2 weekend nights (Summer holidays)”.

Rules

Under “More rules” on each stay you can set “Shortest, in nights” and “Longest, in nights”. “Only certain arrival days” is for changeover days, such as Saturday to Saturday. “Longer stays at weekends” makes anyone staying a Friday or Saturday book at least the nights you choose.

On “Your place”, “Arrive from” and “Leave by” apply to the whole site, and each stay can have its own. “Same-day bookings” is “Any time” or “Until” a time you choose, starting at 18:00. Every booking is confirmed straight away. You can’t take bookings on request or set a notice period yet.

Open and closed dates

Guests can book online only on your open dates. In “Your place” → “When you’re open”, press “+ Add open dates” and fill in a “Name” (guests see it), “First night”, “Last night” and the “Shortest stay starting in these dates”. A stay can also be limited to some of those dates with “Only on these dates”.

To close dates, such as when a tent is being repaired, use “Close dates” on Today, Bookings or Changeovers, or “Close this night” on the calendar. You can close one named place.

Photos and key facts

Each stay can have up to 20 “Photos”, and the first is the “Main photo”, also used in emails. “Key facts” lets you choose from 13 icons, such as Hot showers and Dogs welcome. “Arrival details” is sent a few days before guests arrive, for things such as key codes and where to park. Charges such as logs or a cleaning fee are extras.

Can't find what you need? Email hello@kipdown.com and a person will reply.