Add extras, discount codes and gift vouchers

Extras are things guests can add to a booking, such as logs or a fire pit, and fees every booking pays, such as cleaning. Discount codes and gift vouchers take money off a booking, and questions let you ask guests what you need to know when they book. Extras are in “Stays and prices”, and the rest are in Settings → Bookings.

Extras and compulsory fees

1. Open “Stays and prices” → “Extras” and press “Add an extra”.
2. Give it a “Name” (up to 60 characters) and a “Description” (up to 300).
3. Set the “Price”, or £0 for a free one. Free extras, such as bringing a dog, help you know what to expect.
4. Under “Charged”, choose “Once a stay” or “Every night”.
5. Set “Most one booking can add”, from 1 to 100.
6. Under “Offered with”, choose “Everything guests book” or the stays it goes with.

For a fee every booking pays, choose “Every booking pays this, such as a cleaning fee”. It’s added once to each stay, and guests can’t take it off. If you only have so many of something, such as fire pits, switch on “Only so many each night” and set how many are available each night.

You can’t charge an extra per person yet. Breakfast at a B&B or an electric hook-up on a campsite can be an extra.

Discount codes

In Settings → Bookings → “Payments”, press “Add a discount code”.

1. Type the “Code”, from 2 to 30 characters.
2. Under “Takes off”, choose “A percentage” or “An amount”, which comes off once per booking.
3. Choose what it’s for: everything, or the stays you pick.
4. Add any limits you’d like: “Only for stays between two dates”, “Only for bookings made between two dates”, “Only for longer stays” or “Only so many times”. Only bookings still going ahead count towards the number of times.
5. Add a “Note for yourself” if it helps, and make sure “Guests can use this code” is on.

Guests can use one code per booking. Once a code has been used you can’t delete it, but you can switch it off.

Gift vouchers

When you sell a gift voucher, you make it in Kipdown. You can’t sell gift vouchers online yet, so take the payment yourself first, such as by bank transfer or in person.

1. In Settings → Bookings → “Payments”, find gift vouchers below the discount codes.
2. Set what it’s “Worth” and “Can be used until”, which starts a year ahead.
3. Fill in “For (optional)”, “From (optional)” and “A message (optional)” if you’d like them on the voucher, and a “Note for yourself (optional)”.
4. Press “Make the voucher”. Kipdown makes its code for you.
5. Press “Print it”, or type an address under “Email it to” and send it in your booking emails’ look.

The guest enters the code when they book, and it pays for as much of their stay as it covers. Anything left stays on the voucher for next time. One voucher can be used per booking. You can also add a voucher to a booking yourself with “Pay with a gift voucher” on its page. “Spent on” shows where a voucher has been used, and “Cancel this voucher” stops it working.

Questions for guests

With no questions set, guests are only asked for their name, email, phone number and anything they’d like to tell you. To ask more, go to Settings → Bookings → “Questions for guests”. You can add up to 12.

1. Type the “Question”, up to 120 characters.
2. Choose “A short answer” or “A choice from a list”, with up to 20 answers.
3. Choose “Guests must answer” or “Guests can skip it”.
4. Under “Asked when booking”, choose everything or the stays it’s for.

“Ideas to start from” has common ones, such as “What are you bringing?” and “Vehicle registration” for campsites, or “Are you bringing a dog?” for cottages. Answers show on the booking, on Today, on the arrivals list and on changeover sheets. You can’t yet ask a question where guests choose more than one answer, or answer with a date or a number.

Can't find what you need? Email hello@kipdown.com and a person will reply.