Privacy notice
How Kipdown collects, uses and looks after personal data, for visitors to this website, owners who use Kipdown and the guests who book with them.
Last updated
Who we are
Kipdown is booking software made in the United Kingdom by Danny Bellion. In this notice, “we” and “us” mean Kipdown. For this website and for the accounts of the owners who use Kipdown, we decide how personal data is used, which makes us its controller under UK data protection law. For the guests who book with those owners, the owner is the controller and we handle the data on their behalf.
If you have a question about your data, email hello@kipdown.com.
Visiting this website
This website has no analytics, no advertising trackers, no contact forms and no cookies. The commission calculator works out its figures in your browser and sends nothing to us. Its fonts are served from our own address, so nothing is sent to a font service. Like any website, it’s served by a hosting company, Cloudflare, whose servers keep short-lived technical logs such as your IP address, browser and the page you asked for. They’re used to keep the site running and secure, and not to identify or profile you.
When you get in touch
When you email us, we receive whatever you choose to send, usually your name, email address, the name of your business and its website. We use it to reply and to help you, and our lawful basis is our legitimate interest in answering questions. We keep the conversation for as long as it’s useful, and for no more than two years after we last hear from you unless you become a customer.
When you have a Kipdown account
To run your account we hold your name, email address and the details of your business, such as its name, address and website. When you sign up with a link to your website or a listing, Kipdown reads that public page to fill in your stays and prices for you to check. We use this to provide the service, to send you emails about your account and to take payment for your plan. Our lawful basis is the contract between us.
Your card payments from guests go through your own Stripe account, which you set up with Stripe and which is between you and them.
Your guests
When a guest books with you through Kipdown, we hold what they give you to make the booking: their name, email address and phone number, who’s coming, the dates, any extras and notes, and what they’ve paid. Card details go straight to Stripe and are never stored by Kipdown.
You’re the controller of your guests’ data, and we only use it to run your bookings on your instructions: to show you the booking, take the payments you’ve set up and send the emails you’ve chosen in your name. You can download every booking and guest whenever you like, and remove a guest’s details when they ask you to.
Who we share data with
We don’t sell personal data or share it for marketing. A small number of services run Kipdown and handle data on our behalf:
- Cloudflare, which hosts this website and Kipdown and stores its data
- Clerk, which handles signing in to Kipdown
- Stripe, which takes card payments into each owner’s own account
- Resend, which sends booking emails
- Microsoft Azure, whose AI models read an owner’s public website or listing when they sign up
Some of these store or process data outside the UK. Where they do, they protect it to the standard UK law requires. We’ll also share data if the law requires us to.
How long we keep it
We keep an owner’s account and their bookings while the account is open. When an owner closes their account, they can download everything first, and we delete their account and their guests’ data within 90 days, apart from what we must keep for tax and accounting.
Your rights
You can ask us for a copy of the personal data we hold about you, to correct it, to delete it, to restrict how we use it, or to object to us using it. If you’re a guest, ask the business you booked with first, since they control your booking, and we’ll help them. Email hello@kipdown.com and we’ll reply within a month.
If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk, though we’d like the chance to put it right first.
Changes to this notice
If we change how we use personal data, we’ll update this page and the date at the top, and tell owners by email about anything that affects them.