Terms of service
The terms for using Kipdown, in plain English: the price, free until your first booking, card payments, your data, and leaving.
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About these terms
These terms apply when a business uses Kipdown to take bookings. “We” and “us” mean Kipdown, made in the United Kingdom by Danny Bellion. “You” means the business that signs up. By creating an account, you agree to these terms.
The plan and what it costs
Kipdown costs £49 a month or £490 a year. There’s no commission, no fee per booking and no setup fee, and every feature is included. We’re not registered for VAT, so there’s no VAT to add.
It’s free until your first booking: you pay nothing while you set Kipdown up and try it, and your plan starts on the day the first guest books with you online. Bookings you add yourself or bring across from another system don’t start it.
A monthly plan is paid each month and can be stopped at the end of any month. A yearly plan is paid in advance for the year and runs to the end of that year if you stop it early. We don’t refund part of a month or a year.
If we change the price, we’ll email you at least 30 days before the change, and it applies from your next payment after that.
Card payments
Guests pay you by card through Stripe, into a Stripe account that belongs to you. When you connect it, you agree to Stripe’s own terms. Stripe charges its fee on each payment and pays out to your bank account; we take nothing from your payments. Refunds you give come out of your Stripe account.
Your bookings, your guests and your terms
Your bookings and your guests’ details belong to you. You can download them whenever you like, and you take them with you if you leave.
You decide your prices, deposits, cancellation terms and the other rules your guests book under, and you’re responsible for them, including any taxes and levies that apply to your stays. Kipdown applies the terms you set, so check them before you take bookings.
You’re the controller of your guests’ personal data, and we handle it for you as our privacy notice explains.
Using Kipdown fairly
Use Kipdown only for your own accommodation and in line with the law. Don’t use it to send unwanted emails, to take payments for anything other than your stays and extras, or in a way that harms the service or other people. Keep your login to yourself and give your staff their own.
Keeping it running
We work to keep Kipdown running and your bookings safe, and Kipdown checks itself every day. Like any online service it can occasionally be unavailable, and when something goes wrong we’ll put it right as quickly as we can.
As far as the law allows, we’re not responsible for indirect losses, such as a booking you say you would have taken. Our total responsibility to you is limited to what you’ve paid us in the 12 months before the problem. Nothing in these terms limits what the law doesn’t allow us to limit.
Leaving
You can close your account at any time by emailing hello@kipdown.com. Download your bookings first; we delete your account and your guests’ data within 90 days of it closing.
We can close an account that breaks these terms, after telling you what’s wrong and giving you a fair chance to put it right, unless the problem is serious enough to need stopping straight away.
Changes and the law
If we change these terms, we’ll update this page and the date at the top, and email you about any change that affects you before it applies. These terms are governed by the law of England and Wales.