See reports and download your bookings

Kipdown shows you how your year is going in Reports, and lets you download your bookings and payments as spreadsheets for your accountant. If a guest asks you to delete their details, you can do that from their booking. All of these are for owners only.

Reports

Open “Insights” in the menu. Choose a “Year”, and under “Dates” choose the whole year or one of your open periods.

Four tiles at the top show “Nights sold”, “How full”, “Income” and “Bookings”, each compared with the year before. Below them, “Income by month” and “By month” show how the year has gone, “By what’s booked” splits it by stay, and “Where bookings came from” shows where your bookings came from.

You can’t download anything from Reports. For figures in a spreadsheet, use the downloads below.

Spreadsheets for your accountant

1. Open “Bookings” in the menu.
2. Press “Download for your accountant”.
3. Choose the period: this or last tax year, this or last calendar year, or dates you choose.
4. Choose the spreadsheet you’d like.

Each one downloads as a CSV file, which opens in Excel or Google Sheets.

• “Payments and refunds” has a row for each payment or refund, with its date, the booking, guest, what was booked, arrival and leaving dates, how it was paid, the amount and a note. If you’re VAT registered, it has the VAT too.
• “Bookings” has a row for each booking, with its status, when it was booked and where it came from, the guest’s name, email and phone, what was booked, dates, nights, adults, children, price, VAT if you’re registered, what’s been paid and what’s still to pay. The “Came from” column shows whether each booking came from your website, a listing site or was added by you.
• “Everything” has a row for each stay in each booking, with all of the above, plus extras, arrivals, the payments and refunds, the guest’s message, your notes, their answers to your questions, and when and by whom anything was cancelled.

Downloading all your bookings

The “Everything” spreadsheet, with dates covering all your bookings, is the fullest copy of your bookings you can download. There’s no other export, and you can’t download one guest’s details on their own yet. If a guest asks for a copy of what you hold about them, you can find their bookings with the search on “Bookings”.

Forgetting a guest

If a guest asks you to delete their details, open one of their bookings and go to “History” at the foot of the page. Under “Has the guest asked you to delete their details?”, press “Forget this guest”.

This removes their name, email, phone, notes and answers from every booking with that email address, and from the emails Kipdown has kept. It also deletes their details from your Stripe account and clears their personal details from any gift vouchers. The dates and money stay, for your accounts.

Forgetting a guest can’t be undone, so check you have the right booking first. It isn’t available for bookings that came in from another site’s calendar, because Kipdown holds no guest details for those.

Can't find what you need? Email hello@kipdown.com and a person will reply.